To request a routine appointment in the next 7 days:

• phone us on 01787 370011, Monday to Friday from 8am 
• visit the surgery and speak with a receptionist, Monday to Friday from 8am 
• Request an appointment via the Anima online consultation tool

If an appointment is required urgently, please telephone 01787 370011.

This is not a walk in service so please ensure you call first.

Online booking

Some patients tell us they would like us to open up our appointment system for booking online. We do currently have the facility for appointments to be booked online, but this is on an invite only basis. It works well particularly for vaccination clinics, some long term health conditions, follow up appointments, medication reviews, blood tests, cervical screening. We are continually working on expanding this across as many appointment types as possible to improve ease of access, however it is important to note that this is not simple and there are some limitations to what we can do.

 The reason we can’t have all of our appointments available online is because there are several things that need to be considered when booking an appointment, including:

 - WHO YOU SEE- many patients ask to see a GP but they are often not the appropriate clinician.  It is important to ensure that our patients see the most appropriate clinician or non-clinical specialists on every occasion to ensure the best quality of care at the earliest opportunity. 

 - DURATION OF APPOINTMENT– some appointments only require 10 minutes, some require 30 minutes. It depends on what the appointment is for and who it is with.

 - ELIGIBILITY – some services have specific criteria such as a set period of time between smears and for the pneumococcal vaccination you need to be above a certain age.

 - CARE NAVIGATION – is the GP or nurse the best person to deal with your issue? Pharmacists can deal with some minor illnesses and the physiotherapist is sometimes the best person to see about your back pain. Our receptionists are able to signpost patients to other healthcare services when appropriate, which means that the GPs and nurses are available for the patients who cannot be seen by these other services.

 - URGENCY- many people would choose to have an appointment on the same day regardless of whether it is for something that is medically urgent or not, it is natural to want the quickest answers and resolution possible and we do understand this as people (and patients) ourselves. However it is important that we have systems in place to help those who need an urgent appointment in being able to access one.

There is a Saturday morning and some evening appointments at the surgery. Appointments must be booked in advance and are open to all our patients irrespective of where they are normally seen.

If you are unable to attend this appointment, please contact the surgery the day before.

This is NOT a walk-in or emergency surgery and you should contact the out-of-hours service should you need urgent medical advice.

Criteria for a Home Visit

A GP/Advanced Nurse Practitioner/Practice Paramedic may agree to a home visit if the patient:

1. Is terminally ill – End-of-life care patients may receive home visits.
2. Is truly housebound – The patient is physically unable to leave their home due to a severe illness or disability.
3. Has a severe medical condition – Conditions that would worsen if the patient were transported to the GP surgery.
4. Has mobility issues – Conditions such as paralysis, severe arthritis, or significant frailty may justify a visit.

Situations Where a Home Visit is Usually Not Approved

• Lack of transport – GPs do not offer home visits because a patient has no car or difficulty arranging transport.
• Minor illnesses – Colds, mild infections, or minor injuries do not usually qualify.
• Convenience requests – If the patient is able to attend the surgery but prefers a home visit, it is likely to be declined.

A patient requesting a home visit should call 01787 370011 and ask for the Medical Secretaries to give the reason for the visit request.  Please be aware that a clinician may call before a visit is agreed.

If you need a visit please telephone before 10.30am. 

Our phone lines open at 8:00am and close at 6:30pm Monday to Friday. If you need an on the day appointment please call as early as possible. We advise you do not call before 8.00am as the surgery is not open.

The clinical team have requested that every patient is asked for the reason for appointment so that they are seen by the correct clinician for their condition.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01787 370011, Monday to Friday from 8am

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.